Returns Policy

When you purchase one of our bikes, you’ll be fully covered by our 14-day refund policy. This entitles you to a full refund, provided the bike is in resalable condition - the bike will be thoroughly checked upon its return, and only then will a refund be authorised..

However, should the bike have been used on a road, show any visible signs of wear, or have incurred any physical damage, we will be unable to provide a refund or exchange.

The refund is also conditional upon us receiving the return within 14 days of the original delivery date, with all original packaging including the original box.

In order to facilitate this, we’ll be happy to arrange for a collection at a cost of £20.00 + VAT.

Please e-mail sales@pluginbikes.co.uk with details of your return, before downloading the returns form here.

If a bike is delivered to you in a damaged condition, you must notify us within 24 hours of its receipt. Should you fail to notify us within 24 hours of receipt, we will not be liable for the cost of any replacement parts.

These conditions also apply to any bike and/or parts replaced and sent out under warranty.

We strongly recommend that any returns are sent via recorded, special or any other similar delivery service. Ensure that all items are packaged as securely as possible, as we accept no responsibility for any damages or items lost in transit.

Any refunds that need to be made will be done so against the original payment method, and typically take 3-5 working days to recah your account. Once the refund has been made, you will receive a notification email confirming the refund. If we encounter any problems in making the refund, we shall contact you accordingly.

All returns should be sent to:

Plugin Bikes (Returns)

86 Scudamore Road

Leicester

LE3 1UQ

Electric Scooters

As our Electric Scooters have to be registered with the DVLA before use, we unfortunately cannot offer any returns policy once the vehicle has been registered, as this will then class the vehicle as having had one owner.